We welcome PhD Student Christoph Peters from Kassel University in Germany. He will be visiting us until October 4.
Christoph Peters is a PhD Student at Kassel University where he works at the Chair of Information Systems led by Prof. Dr. Jan Marco Leimeister.
Christoph’s main research interests are service modularization and service modeling of complex services, i.e. they consist of person-oriented as well as IT service parts.
We welcome Dr Li Peilin, associate professor from School of Business Administration of Henan University of Economics and Law in China.
He is here to work with Professor Bo Enquist and Ph D Samuel Petros Sebhatu, researchers in Samot, and will be visiting for one year.
Dr Peilin's research interests lie in the area of corporate governance, corporate culture, HRM.
For more infomation please visit the Henan University of Economics and Law website.
We welcome Dr Li Peilin, associate professor from School of Business Administration of Henan University of Economics and Law in China.
He is here to work with Professor Bo Enquist and Ph D Samuel Petros Sebhatu, researchers in Samot, and will be visiting for one year.
Dr Peilin's research interests lie in the area of corporate governance, corporate culture, HRM.
For more infomation please visit the Henan University of Economics and Law website.
We welcome Katriina Järvi, Ph D Student from Aalto University BIT Research Centre, who will be visiting us for 6 months.
Katrina JärviKatriina Järvi works as a project manager in IRIS research group at Aalto University BIT Research Centre. Her special interests are productisation of services, service innovation and involving customers in service development.
We welcome Katriina Järvi, Ph D Student from Aalto University BIT Research Centre, who will be visiting us for 6 months.
Katrina JärviKatriina Järvi works as a project manager in IRIS research group at Aalto University BIT Research Centre. Her special interests are productisation of services, service innovation and involving customers in service development.
Dr Yingzi Xu from Auckland University of Technology, New Zealand, is one of our visiting researchers right now. She is here to work with Professor Bo Edvardsson and Associate Professor Bård Tronvoll and she will be staying for a month.
Yingzi's research interests lie in the area of service research, with a particular interest in customer switching behavior and service recovery. For more infomation please visit the Auckland University website
Dr Yingzi Xu from Auckland University of Technology, New Zealand, is one of our visiting researchers right now. She is here to work with Professor Bo Edvardsson and Associate Professor Bård Tronvoll and she will be staying for a month.
Yingzi's research interests lie in the area of service research, with a particular interest in customer switching behavior and service recovery. For more infomation please visit the Auckland University website
Don´t miss the 1st Workshop on Service Innovation Research on September 18-20 in Catanzaro, Italy.
The conference is hosted by University Magna Graecia of Catanzare in conjunction with CTF.
Program and more information here.
Don´t miss the 1st Workshop on Service Innovation Research on September 18-20 in Catanzaro, Italy.
The conference is hosted by University Magna Graecia of Catanzare in conjunction with CTF.
Program and more information here.
The research profile The New Service Economy Plus started 2011 and was completed this spring. It is a continuation of a previous research profile within the same area and is financed by Knowledge Foundation, Karlstad University and partner companies.
- CTF has a long tradition of collaborating and co-producing with companies and organizations.
The research profile The New Service Economy Plus started 2011 and was completed this spring. It is a continuation of a previous research profile within the same area and is financed by Knowledge Foundation, Karlstad University and partner companies.
- CTF has a long tradition of collaborating and co-producing with companies and organizations.
On June 10-13th about 200 researchers and practitioners from over 30 countries met at Karlstad University for QUIS13, The 13th International Research Symposium on Service Excellence in Management. During the three day symposium new research findings were presented and future research questions were discussed.
One of the keynote speakers was Gary Bridge, Cisco Systems, USA.
On June 10-13th about 200 researchers and practitioners from over 30 countries met at Karlstad University for QUIS13, The 13th International Research Symposium on Service Excellence in Management. During the three day symposium new research findings were presented and future research questions were discussed.
One of the keynote speakers was Gary Bridge, Cisco Systems, USA.
CTF News is our bimonthly newsletter where you can read about our research, researchers, upcoming CTF events and more. The newsletter is published in February, April, June, August, October and December.
Read the latest CTF News
Read more here
CTF News is our bimonthly newsletter where you can read about our research, researchers, upcoming CTF events and more. The newsletter is published in February, April, June, August, October and December.
Read the latest CTF News
Read more here
Downloading ebooks from Dawsonera to mobile phones or tablets is now available. The books are in pdf-format and requires the Adobe Reader app. When opening a downloaded ebook internet access is required due to authentication.
User Guide Android
User Guide Apple
Downloading ebooks from Dawsonera to mobile phones or tablets is now available. The books are in pdf-format and requires the Adobe Reader app. When opening a downloaded ebook internet access is required due to authentication.
User Guide Android
User Guide Apple
As of August 2013, some changes will be made to Harvard Business Review article access in Business Source Premier.
Currently Business Source Premier contains 12,824 full-text articles from Harvard Business Review. 500 of these articles will become read-only as of August. Printing or downloading will no longer be permitted.
Questions?
Please contact:
Berit Hjort
berit.hjort@kau.se
054-700 1080
As of August 2013, some changes will be made to Harvard Business Review article access in Business Source Premier.
Currently Business Source Premier contains 12,824 full-text articles from Harvard Business Review. 500 of these articles will become read-only as of August. Printing or downloading will no longer be permitted.
Questions?
Please contact:
Berit Hjort
berit.hjort@kau.se
054-700 1080
The CSL Faculty Network Members have announced that Crina Tarasi, Central Michigan University, Ruth Bolton, Arizona State University, Anders Gustafsson and Lars Witell, CTF, Karlstad University, Sweden are the recipients of the inaugural CSL Faculty Network Leading Edge Service Research Award to support their research project, "What drives the drivers of customer satisfaction? Understanding how channel, service activity and country characteristics affect the drivers of customer satisfaction."
