On June 10-13th about 200 researchers and practitioners from over 30 countries met at Karlstad University for QUIS13, The 13th International Research Symposium on Service Excellence in Management. During the three day symposium new research findings were presented and future research questions were discussed.
One of the keynote speakers was Gary Bridge, Cisco Systems, USA.
CTF News is our bimonthly newsletter where you can read about our research, researchers, upcoming CTF events and more. The newsletter is published in February, April, June, August, October and December.
Read the latest CTF News
Read more here
CTF News is our bimonthly newsletter where you can read about our research, researchers, upcoming CTF events and more. The newsletter is published in February, April, June, August, October and December.
Read the latest CTF News
Read more here
Downloading ebooks from Dawsonera to mobile phones or tablets is now available. The books are in pdf-format and requires the Adobe Reader app. When opening a downloaded ebook internet access is required due to authentication.
User Guide Android
User Guide Apple
Downloading ebooks from Dawsonera to mobile phones or tablets is now available. The books are in pdf-format and requires the Adobe Reader app. When opening a downloaded ebook internet access is required due to authentication.
User Guide Android
User Guide Apple
As of August 2013, some changes will be made to Harvard Business Review article access in Business Source Premier.
Currently Business Source Premier contains 12,824 full-text articles from Harvard Business Review. 500 of these articles will become read-only as of August. Printing or downloading will no longer be permitted.
Questions?
Please contact:
Berit Hjort
berit.hjort@kau.se
054-700 1080
As of August 2013, some changes will be made to Harvard Business Review article access in Business Source Premier.
Currently Business Source Premier contains 12,824 full-text articles from Harvard Business Review. 500 of these articles will become read-only as of August. Printing or downloading will no longer be permitted.
Questions?
Please contact:
Berit Hjort
berit.hjort@kau.se
054-700 1080
The CSL Faculty Network Members have announced that Crina Tarasi, Central Michigan University, Ruth Bolton, Arizona State University, Anders Gustafsson and Lars Witell, CTF, Karlstad University, Sweden are the recipients of the inaugural CSL Faculty Network Leading Edge Service Research Award to support their research project, "What drives the drivers of customer satisfaction? Understanding how channel, service activity and country characteristics affect the drivers of customer satisfaction."
The CSL Faculty Network Members have announced that Crina Tarasi, Central Michigan University, Ruth Bolton, Arizona State University, Anders Gustafsson and Lars Witell, CTF, Karlstad University, Sweden are the recipients of the inaugural CSL Faculty Network Leading Edge Service Research Award to support their research project, "What drives the drivers of customer satisfaction? Understanding how channel, service activity and country characteristics affect the drivers of customer satisfaction."
Next week we welcome Janet R. McColl-Kennedy, Professor of Marketing, from The University of Queensland, Brisbane in Australia. She will be staying at CTF for two weeks. During her visit she will participate in a Advisory Board Meeting within the research profile SISB, Service Innovation for Sustainable Business, and to present at QUIS13.
Next week we welcome Janet R. McColl-Kennedy, Professor of Marketing, from The University of Queensland, Brisbane in Australia. She will be staying at CTF for two weeks. During her visit she will participate in a Advisory Board Meeting within the research profile SISB, Service Innovation for Sustainable Business, and to present at QUIS13.
How do we do when we search for information on the web, how do we navigate, and what catches our attention? Students from the IT-Design and Web and Multimedia programs are looking into these questions.
How do we do when we search for information on the web, how do we navigate, and what catches our attention? Students from the IT-Design and Web and Multimedia programs are looking into these questions.
Welcome to QUIS13 - The 13th International Research Symposium on Service Excellence in Management June 10-13 in Karlstad, Sweden!
Registration
Online registration will close May 31.
Register here
If you have questions regarding your registration, please contact the conference administration
E-mail konferens@kau.se
Phone +46 54 700 18 06
Program
We will start with a reception on Monday evening and sessions and social programs will continue until Thursday lunch.
Welcome to QUIS13 - The 13th International Research Symposium on Service Excellence in Management June 10-13 in Karlstad, Sweden!
Registration
Online registration will close May 31.
Register here
If you have questions regarding your registration, please contact the conference administration
E-mail konferens@kau.se
Phone +46 54 700 18 06
Program
We will start with a reception on Monday evening and sessions and social programs will continue until Thursday lunch.
This week Steve Vargo is visiting CTF. He will meet with the researchers at CTF and give a seminar on Service Innovation – a service dominant logic point of view.
Later this week he will give a seminar at CSI, Center for Service Innovation in Norway. Read more here.
Stephen L. Vargo is a Shidler Distinguished Professor and Professor of Marketing at the University of Hawaii at Manoa.
This week Steve Vargo is visiting CTF. He will meet with the researchers at CTF and give a seminar on Service Innovation – a service dominant logic point of view.
Later this week he will give a seminar at CSI, Center for Service Innovation in Norway. Read more here.
Stephen L. Vargo is a Shidler Distinguished Professor and Professor of Marketing at the University of Hawaii at Manoa.
Our Discovery service OneSearch"provides users with an easy way to accessing most of an institution's information resources through a single search. Among the latest additions to searchable databases are Scopus and SwePub.
Scopus is the world’s largest abstract and citation database with broad interdisciplinary coverage.
