In case of unexpected events
Here you will find information on what to do in case of unexpected events. In the event of an emergency, you should always call 112 as your first action.
Emergency situation
In emergency situations involving danger to life, health or property, call SOS Alarm on 112 to reach the fire and rescue service, ambulance, police, on-call chaplain or the Poison Information Centre.
Do not end the call until you have received instructions from the emergency operator.
Fire
If you discover a fire, you should:
- Rescue
Rescue yourself and anyone else who needs help. - Warn
Warn others in your vicinity. - Raise the alarm
If the evacuation alarm has not been activated, activate the fire alarm or call 112.
When the evacuation alarm sounds, an ambulance is not automatically dispatched. If an ambulance is required, you must call 112. - Extinguish
Only attempt to extinguish the fire if it is possible and you feel safe doing so.
University service telephone
The University Service Telephone +46 (0)54 700 23 23 is available 24 hours a day. By calling this number, you can receive assistance from a caretaker or security officer.
This may include situations such as locking yourself out, feeling unsafe, or noticing something that requires urgent attention.
You are encouraged to save +46 (0)54 700 23 23 in your mobile phone contacts.
Incident and accident reporting
Incidents or accidents that are not emergencies must be reported in the IA system.
An incident is an event that could have led to illness or personal injury but where no injury occurred.
An accident is when someone has been injured.
More information on how to submit a report can be found here:
Other important links
If you need medical advice and are unsure where to turn, you can call Healthcare Guide (Vårdguiden) on 1177 at any time of the day to receive advice.
- For information in the event of serious accidents and crises affecting society.
Crisis Information from Swedish Authorities - Student Health Services offer crisis counselling for situations related to your studies or incidents at Karlstad University.
Student Health Services at Karlstad University - The University Chaplaincy always offers crisis support for students and staff. The need for support does not have to be related to studies or any event at the university.
University Chaplaincy
Lost Kau Card or if you suspect that someone may have accessed your kauid password
Access cards and passwords issued by Karlstad University are personal and must not be shared. Immediately block your Kau card if it is lost. If you suspect that someone may have obtained your KauID password, you must change the password without delay.
- Block your Kau card here
- Change your KauID password here or obtain a new password if you have forgotten your old one
Do not forget to report this as a security incident!
Report security incidents promptly
It is important for Karlstad University that all types of security incidents are reported without delay. Awareness of security incidents enables the university to take action before a situation escalates.
Security incidents should be reported to studentsupport@kau.se or by phone on +46 (0)54 700 16 95.
Examples of security incidents that must be reported:
- Compromised or suspected compromised KauID
- Unauthorised access to a KauID
- Detection of computer viruses on university computers
- Lost Kau card
Questions about Karlstad University's security work
If you have questions regarding Karlstad University’s security work, you may contact the security function by email at sakerhet@kau.se .
Defibrillators
At Karlstad University, defibrillators are installed at designated locations, as shown on the map below.
