In case of unexpected events
In the event of an immediate danger to life, health or property, call 112 for the police, ambulance service or fire and rescue service.
Ongoing Violence
If you are subjected to or are close to an incident of ongoing violence:
- Run – Leave the area if you can.
- Hide – Lock or barricade the door and silence your mobile phone.
- Tell – Call 112 when it is safe to do so.
Fire
If you discover a fire or hear the fire alarm:
- Rescue – Help people in immediate danger.
- Warn – Alert others nearby.
- Raise the alarm – Activate the fire alarm and call 112.
- Evacuate – Leave the building and proceed to the assembly point.
Threats, Violence, Harassment or Bullying
If you are subjected to or witness threats, violence, harassment or bullying, contact your lecturer or the Karlstad Student Union. In an emergency, call 112.
Reporting Incidents
Report incidents as soon as possible. This helps Karlstad University identify problems, address them and prevent them from happening again.
Incidents and Accidents
Incidents, accidents and risks should be reported via the IA system.
A risk is something that could cause harm, an incident is an undesired event that could have resulted in harm, and an accident is an incident in which someone has been injured.
Read more about how to report incidents:
Security Incidents
Report security incidents promptly to studentsupport@kau.se or by telephone on +46 (0)54 700 16 95.
Examples of security incidents include:
Compromised or suspected compromised KauID – Change your password immediately at:
Unauthorised access to a KauID – Change your password immediately at:
Lost Kau Card – Block the card immediately at:
Computer virus on a university computer – Report it using the email address or telephone number above.
Personal Data Breaches
If personal data has been lost, destroyed or disclosed to unauthorised persons, report the incident to your lecturer or supervisor.
Read more about handling personal data as a student:
Preventive Security
Your Kau Card, PIN code and password are personal and must not be shared with anyone. Do not allow unauthorised persons to enter through locked doors, and do not leave your computer, mobile phone or other valuables unattended. Also ensure that your contact details in My Kau are up to date.
Important Numbers and Links
- 112 – Sweden’s emergency number for situations involving immediate danger to life, property or the environment. The emergency operator can connect you to the ambulance service, fire and rescue service, police, Poison Information Centre, duty chaplain or other support services.
- 054-700 23 23 – The University Service Line. Available 24 hours a day for urgent building-related issues such as water leaks, if you are locked out, or if you feel unsafe on campus.
- 1177 – Healthcare Advice Line. Available 24 hours a day if you are ill or injured and need advice from a nurse or help finding appropriate healthcare. Also available online at: 1177.se
- 113 13 – National information number for obtaining or providing verified information during major accidents, emergencies or societal crises. Current information from Swedish authorities is available at: krisinformation.se
- 114 14 – The police non-emergency telephone number.
- Student Health Service – Contact the Student Health Service for crisis support related to your studies or the university: Student health services
- Security Office – Contact the Security Office at sakerhet@kau.se if you have questions about the university’s security work.
Defibrillators
Karlstad University has automated external defibrillators (AEDs) located across campus as shown on the map below. In the event of a suspected cardiac arrest, call 112 and use the nearest AED.
