Linda Bergkvist

Linda Bergkvist is associate professor in information systems at Karlstad Business School, Karlstad University and researcher at CTF – Service Research Center – in Karlstad, Sweden. Linda earned her Ph.D from Karlstad University in 2014 with her dissertation Towards a Framework for Relational-Oriented Management of Information Systems Outsourcing: Key Conditions Connected to Actors, Relationships and Process. The research focused on outsourcing, business relationship development and leadership and was conducted in collaboration with the IT industry, where both national and international business relations have been studied. The contribution is a framework for supporting managers in outsourcing situations.

Today, her research is focused on digitalisation including business development with IT, implementation and adoption of digital technology, and data-driven organizations. She is also involved in research on transformation of the Swedish health-care system.

Besides Lindas position as a researcher she also lectures undergraduate and graduate cources in business development with IT (i.e., digitalisation) at Karlstad Business School. She also has great experience in supervision at undergraduate, graduate and postgraduate level. 

Svensson, A., Bergkvist, L., Bäccman, C., & Durst, S. (2021). Challenges in implementing digital assistive technology in municipal healthcare. In P. Ekman, P. Dahlin, & C. Keller (Eds). Management and Information Technology after Digital Transformation. (Chapter 9). Routledge Studies in Innovation, Organizations and Technology. Routledge.

Wästlund, E., Bäccman, C., Bergkvist, L. (2020)” Individualized SMS communication as means for supporting health behavior change”, presented at the 6th annual digital health conference Behaviour change for health: new and emerging science and technologies, CBC online conference 2020, September 16-18.

Bäccman, C., Bergkvist, L., and Kristensson, P. (2020), Elderly and care personnel’s user experiences of a robotic shower, Journal of Enabling Technologies, 14(1), pp. 1-13. https://doi.org/10.1108/JET-07-2019-0033

Bäccman, C. and Bergkvist, L. (2019). Welfare technology and user experience: a study of seniors’ expectations on and first impressions of a robotic shower. Presented at Hawaii Conference on System Sciences (HICSS-52), Maui, Hawaii, January 8-11, 2019. https://scholarspace.manoa.hawaii.edu/handle/10125/59867

Bergkvist, L. and Karlsson, J. (2019). Bridging the gap - from great ideas to realized innovations. In Kristensson, P.,Magnusson, P.R., & Witell, L. (Eds), Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the Value from Service Innovation (pp. 225-252). Singapore: World Scientific.

Bergkvist, L., Engen, M, Huck, J., & Magnusson, P.R. (2018). “Collaborative idea refinement in Public Service Innovation”, presented at the 28th annual RESER conference, Gothenburg, Sweden, September 20-22.

Bergkvist, L. & Karlsson, J. (2017). “Service innovation implementation – enablers and inhibitors”, presented at the 26th Annual Frontiers in Service Conference, New York, USA, June 22-25.

Magnusson, P. R., Bergkvist, L., and Skålén, P. (2017). “Exploring Patients as Contributors to Service Innovation in Primary Healthcare”, Paper presented at the 24th Innovation and Product Development Management Conference (IPDMC), Reykjavik, Iceland, June 11-13.

Bergkvist, L. (2015). Distributed IS Development Projects: Significant Relational-Oriented Conditions. In S. Gao & L. Rusu (Eds.), Modern Techniques for successful IT Project Management (pp 221-244). Hershey, PA: IGI Global.

Bergkvist, L. (2014). Towards a Framework for Relational-Oriented Management of Information Systems Outsourcing: Key Conditions Connected to Actors, Relationships and Process. Doctoral thesis, Karlstad University, Karlstad, Karlstad University Studied 2014:31

Johansson, B. and Bergkvist, L. (2012), "Management of Information Systems Outsourcing: Evaluation of Lessons Learned from a Boundary Spanning Perspective" [Electronic Version], The Electronic Journal of Information Systems Evaluation, 15(1), 63-73 (available at www.ejise.com)

Bergkvist, L. (2008), "Dimensions for Describing and Explaining the Successful Outcome of the IS Outsourcing Process – Emphasising the Relationship Perspective", in: Proceedings of the 24th Industrial Marketing and Purchasing Conference (IMP 2008), September 4-6, Uppsala, Sweden, (available at www.impgroup.org).

Bergkvist, L. and Fredriksson, O. (2008), "Outsourcing Terms − A Literature Review from an ISD Perspective", in: Proceedings of the 16th European Conference on Information Systems (ECIS 2008), (Golden, W., Acton, T., Conboy, K., van der Heijden, H. and Tuunainen, V.K.; Eds.), June 9-11, Galway, Ireland.

Key research areas: business development with IT, digitalisation, digital transformation, implementation and adoption of digital technology, eHealth, IT/IS outsourcing