On June 12-15 researchers from CTF, Service Research Center at Karlstad University, Sweden, gathered in Porto for the QUIS15 symposium. The symposium is held every other year and attracts around 250 leading researchers and executives from all over the world.
CTF researchers Per Skålén, Carolina Camén and Bo Edvardsson participated in a workshop on Transformative service research. They were part of the group Public sector services led by Per Skålén, Lia Patricio and Daniela Sangiorgi. The group discussed research ideas and planned future research. One of the questions discussed was; How can we use our understanding of service ecosystems as a basis for researech on public sector organisations and their renewal and transformation?
PhD Students and Jr. Faculty colleagues were invited to attend a special professional development session. The panel for this session consisted of well-respected service research scholars from several countries around the world; CTF researcher Anders Gustafsson together with Tor Andreassen, Sunmee Choi, Marival Segarra Ona. During the session they provided tips and advice for teaching, research, professional service, work-life balance, and other aspects of academic life. Session chair was Rohit Verma.
CTF Professor Bo Edvardsson was in the panel for the plenary session "Service Research Centres" together with Christian Grönroos, Irene Ng, Lia Patricio and Wolfgang Ulaga.
CTF papers presented at the conference
Jasenko Arsenovic, Bo Edvardsson, Thorsten Gruber, Bård Tronvoll and Maria Åkesson Measuring the customer co-recovery experience
Linda Bergkvist and Carolina Camén Service innovation in outsourcing business relationships – enablers and inhibitors
Carlos Brambila, Ana Valdes, Javier Reynoso and Bo Edvardsson Social capital as a resource in actor´s value co-creation
Sebastian Dehling, Bo Edvardsson, Bård Tronvoll and Stefan Holmlid Innovate at startup speed but scale at industry level: Stakeholder engagement practices between corporations and startups
Anna Fyrberg Yngfalk and Carolina Camén Gendering service research
Tobias Otterbring and Per Kristensson When dominance drives the dollars: Dominance mediates the effect of employee contact on consumer spending
Per Skålén, Claes Högström and Martin Löfgren The transformation of the swedish music field - implications for service markets and servitization
Mark S. Rosenbaum, Carol Kelleher, Margareta Friman, Per Kristensson and Anne Scherer Re-placing place in marketing: A resource-exchange place perspective
Josina Vink, Bård Tronvoll, Bo Edvardsson and Katarina Wetter-Edman Reshaping Mental Models through Service Design to Foster Service Innovation
About QUIS
Since 1988, the QUIS symposium brings together the best interdisciplinary academic research and management practices in a forum to advance the study of service management, service dominant logic, service leadership, service quality, customer relationship management, technology and innovations in services.
QUIS15, the 15th international research symposium on service excellence in management June 12-15 was hosted by the School of Engineering of University of Porto in conjunction with CTF, Service Research Center at Karlstad University, Sweden, the Center for Services Leadership, W. P. Carey School of Business, Arizona State University, USA, and the Center for Hospitality Research, School of Hotel Administration, Cornell University, USA. The next QUIS symposium will be hosted by CTF, Service Research Center at Karlstad University, in Karlstad Sweden June 10-13, 2019.
For more information about QUIS15: quis15 website
