Service Management for real estate economists

The course treats perspectives on services such as the service sector as a part of the economy as a whole, services in relation to physical products, and services as value-creating processes. Real estate as an industry and the professional role of the real estate agent are analysed in a service perspective. The first part of the course is about understanding and mastering basic service-related concepts, and applying them in discussion. The second part covers central theories, concepts, models, and related tools for Service Management, that is, the management of service organisations. The second part is more practical and addresses the managerial function from a customer perspective.

Progressive specialisation: G1F (has less than 60 credits in first‐cycle course/s as entry requirements)

Education level: Undergraduate level

Admission requirements: Business Administration 30 ECTS credits

Selection:

Selection is usually based on your grade point average from upper secondary school or the number of credit points from previous university studies, or both.