Applying Service Research for Professionals
5.0 ECTS creditsThe course outlines the development of service management research. Students discuss and analyse key concepts in service research and how they are used, both in research and in practice. Discussions concern for instance service, value creation and other relevant concepts, models, and theories, with a special focus on how organisations can create value for customers, but also how customers create value and how value creation happens in direct interaction between customers, stakeholders, organisations, and society.
Students participate actively in discussions initiated by the teacher, either on campus or online. The content of course discussions is partly contributed and co-created by the students themselves as they apply theories, concepts, and models to their own experiences. Independent coursework, continuous reading of relevant texts, and active reflection and participation in teaching sessions are required.
Students participate actively in discussions initiated by the teacher, either on campus or online. The content of course discussions is partly contributed and co-created by the students themselves as they apply theories, concepts, and models to their own experiences. Independent coursework, continuous reading of relevant texts, and active reflection and participation in teaching sessions are required.
Progressive specialisation:
A1N (has only first‐cycle course/s as entry requirements)
Education level:
Master's level
Admission requirements
90 ECTS credits completed in Business Administration, including at least 30 ECTS credits at the G2F level or higher, or at least two years of work experience in an area relevant to the course, plus upper secondary level English 6 or B, or equivalent
Selection:
Selection is usually based on your grade point average from upper secondary school or the number of credit points from previous university studies, or both.