Alternative perspectives in service management

The course covers alternative theories and perspectives in the area of service management research through introducing the students to the current forefront of service research. The course compares early and traditional perspectives on service management research to contemporary, more critical perspectives, and analyses how both traditional and recent approaches influence practices and norms in the areas of service organisation and value creation. The course includes discussion and analysis of the implications of service management research in relation to the development of markets and organisations as well as interactions and value creation, with a special focus on sustainable development related to well-being and gender equality.

Progressive specialisation: A1N (has only first‐cycle course/s as entry requirements)

Education level: Master's level

Admission requirements: 90 ECTS credits in Business Administration, including at least 30 ECTS credits at the G2F level or higher, and upper secondary level English 6, or equivalent

Selection:

Selection is usually based on your grade point average from upper secondary school or the number of credit points from previous university studies, or both.