Research at CTF

We conduct research on value creation through service based on the needs of individuals and society. We want our research to make a difference and help develop people, organizations and the world around us.

Through scientific research on services we develop new knowledge about value creating processes. With value creating processes, we refer to the effects that arise between an organization and a user in the form of a customer, citizen or patient.

Central research areas: service innovation, service management, service experience, transformative service research, service logic and service system transformation. CTF is always open to new research areas when societal transformation makes such areas relevant.

CTF’s research takes place at the international forefront, and is conducted in collaboration with private and public organizations as well as academia.

Several projects and studies at CTF are related to the SDGs in the 2030 Agenda for Sustainable Development.