In August Ph D Nancy Sirianni, Assistant Professor of Marketing at Northeastern University, USA, visited CTF. The purpose of her visit was to work on a project within the research profile SISB together with Tetra Pak.
Anders Gustafsson, Bo Femtvik, Lars Witell and Nancy SirianniDuring her visit, Nancy Sirianni worked with researchers Lars Witell and Anders Gustafsson, CTF, and Bo Femtvik, Tetra Pak, on a project that involve the employee’s role in service innovation.
... Ph D Student in Business Administration at CTF and the research school Management and IT. Can you tell us about your Ph D studies?
- I am about to start my second year of my PhD studies at CTF under the supervision of professor Per Skålén. I spent my first year taking PhD courses all over Sweden and building the theoretical foundation upon which the empirical part of my study will be based.
We welcome PhD Student Christoph Peters from Kassel University in Germany. He will be visiting us until October 4.
Christoph Peters is a PhD Student at Kassel University where he works at the Chair of Information Systems led by Prof. Dr. Jan Marco Leimeister.
Christoph’s main research interests are service modularization and service modeling of complex services, i.e. they consist of person-oriented as well as IT service parts.
We welcome Dr Li Peilin, associate professor from School of Business Administration of Henan University of Economics and Law in China.
He is here to work with Professor Bo Enquist and Ph D Samuel Petros Sebhatu, researchers in Samot, and will be visiting for one year.
Dr Peilin's research interests lie in the area of corporate governance, corporate culture, HRM.
For more infomation please visit the Henan University of Economics and Law website.
We welcome Katriina Järvi, Ph D Student from Aalto University BIT Research Centre, who will be visiting us for 6 months.
Katrina JärviKatriina Järvi works as a project manager in IRIS research group at Aalto University BIT Research Centre. Her special interests are productisation of services, service innovation and involving customers in service development.
Dr Yingzi Xu from Auckland University of Technology, New Zealand, is one of our visiting researchers right now. She is here to work with Professor Bo Edvardsson and Associate Professor Bård Tronvoll and she will be staying for a month.
Yingzi's research interests lie in the area of service research, with a particular interest in customer switching behavior and service recovery. For more infomation please visit the Auckland University website
Don´t miss the 1st Workshop on Service Innovation Research on September 18-20 in Catanzaro, Italy.
The conference is hosted by University Magna Graecia of Catanzare in conjunction with CTF.
Program and more information here.
The research profile The New Service Economy Plus started 2011 and was completed this spring. It is a continuation of a previous research profile within the same area and is financed by Knowledge Foundation, Karlstad University and partner companies.
- CTF has a long tradition of collaborating and co-producing with companies and organizations.
On June 10-13th about 200 researchers and practitioners from over 30 countries met at Karlstad University for QUIS13, The 13th International Research Symposium on Service Excellence in Management. During the three day symposium new research findings were presented and future research questions were discussed.
One of the keynote speakers was Gary Bridge, Cisco Systems, USA.
CTF News is our bimonthly newsletter where you can read about our research, researchers, upcoming CTF events and more. The newsletter is published in February, April, June, August, October and December.
Read the latest CTF News
Read more here
The CSL Faculty Network Members have announced that Crina Tarasi, Central Michigan University, Ruth Bolton, Arizona State University, Anders Gustafsson and Lars Witell, CTF, Karlstad University, Sweden are the recipients of the inaugural CSL Faculty Network Leading Edge Service Research Award to support their research project, "What drives the drivers of customer satisfaction? Understanding how channel, service activity and country ch
Next week we welcome Janet R. McColl-Kennedy, Professor of Marketing, from The University of Queensland, Brisbane in Australia. She will be staying at CTF for two weeks. During her visit she will participate in a Advisory Board Meeting within the research profile SISB, Service Innovation for Sustainable Business, and to present at QUIS13.
Welcome to QUIS13 - The 13th International Research Symposium on Service Excellence in Management June 10-13 in Karlstad, Sweden!
Registration
Online registration will close May 31.
Register here
If you have questions regarding your registration, please contact the conference administration
E-mail konferens@kau.se
Phone +46 54 700 18 06
Program
We will start with a reception on Monday evening and sessions and social programs will continue until Thursday lunch.
This week Steve Vargo is visiting CTF. He will meet with the researchers at CTF and give a seminar on Service Innovation – a service dominant logic point of view.
Later this week he will give a seminar at CSI, Center for Service Innovation in Norway. Read more here.
Stephen L. Vargo is a Shidler Distinguished Professor and Professor of Marketing at the University of Hawaii at Manoa.
Bernard Cova is Professor of Marketing at Euromed Management, Marseilles and Visiting Professor at Bocconi University Milan. He is visiting CTF for a week to meet with Per Skålén and other researchers at CTF.
Read more here >
Angela Caridà, research fellow at University Magna Graecia of Catanzaro, Italy, will be visiting CTF during the next three months. This is her second time at CTF. She visited us during three months last year.
Angela Caridà have a Ph D in Economic and Management of Healthcare. Her main areas of interest are service innovation, interactive marketing and co-creation. In the last two years her research focus has been on the service innovation in healthcare.
Professor "Parsu" Parasuraman is visiting CTF at the end of this week.
On Thursday he will give a seminar at CTF on the theme "?Importance and Impact of Programmatic Research: Insights from My Service Research Journey". ?
On Friday he will be the faculty opponent for a dissertation with PhD Student Poja Shams. The dissertation "What Does it Take to Get your Attention?" is on the choices you make in stores. Read more about the dissertation here.
If a company wants to develop something radically new they shouldn’t listen too much to what the customer wants.
Article from BI Norwegian Business School
Read the article with our researchers Anders Gustafsson, Per Kristensson and Lars Witell here.
On March 1 Daniela Sangiorgi, researcher from Imagination Lancaster University in England, is visiting CTF. She conducts research on service innovation, service design, and service design as a changing tool in both public and private organizations.
