"Making a Difference" was the theme of the Association for Consumer Research North American Conference that was held October 3-6 in Chicago, USA. The conference had about 1500 participants, including several world-leading researcher in consumer behavior. CTF was represented by researchers Anders Gustafsson and Tobias Otterbring.
Professor Anders Gustafsson and PhD Student Tobias Otterbring presented two studies.
... Ph D Student from Aalto University in Finland, and one of our guest researchers. What are you working on at the moment?
- I am working on two articles. In the first article we are investigating reflexivity to explain why and how service productization has different effects in different social contexts. In the second article we are adopting a multilevel view on studying service productization success.
On September 18-20th the 1st Workshop on Service Innovation Research was held at University Magna Graecia of Catanzaro, Italy. A small group of prominent researchers were invited to create a common agenda for how research in the field of service innovation can be developed.
About 30 researchers from Europe and the United States gathered to present and to discuss research. Keynote speaker was Tor.
... PhD Student from Kassel University in Germany. You have been visiting CTF for six weeks and are now back in Germany. What are you going to do next?
- First of all, let me say that I really enjoyed my visit at CTF!
... Professor and Director for Center for Service Innovation, nice to see you here again, what brings you to CTF today?
- I´m visiting CTF today to develop two new research ideas. One with Bo Edvardsson and Lars Witell on Service Innovation: Are managers and academics on the same page. This is an initial study to explore if the demand and supply side of service innovation knowledge is working on the same issues.
The new book "Handbook of Sustainable Travel" will soon be available on Springer Environmental Science. Editors: Tommy Gärling, Dick Ettema and Margareta Friman (all reserachers within Samot).
Description of the book available on Youtube here.
Margareta Friman, Professor and Director at Samot, The Service and Market Oriented Transport Research Group at Karlstad University, has accepted an assignment in the External Advisory Board of Metpex.
Metpex is a research project funded in the context of the 7th Framework Programme of the EU, aiming to develop and evaluate a standardised tool to measure passenger experience across whole journeys.
In August Ph D Nancy Sirianni, Assistant Professor of Marketing at Northeastern University, USA, visited CTF. The purpose of her visit was to work on a project within the research profile SISB together with Tetra Pak.
Anders Gustafsson, Bo Femtvik, Lars Witell and Nancy SirianniDuring her visit, Nancy Sirianni worked with researchers Lars Witell and Anders Gustafsson, CTF, and Bo Femtvik, Tetra Pak, on a project that involve the employee’s role in service innovation.
... Ph D Student in Business Administration at CTF and the research school Management and IT. Can you tell us about your Ph D studies?
- I am about to start my second year of my PhD studies at CTF under the supervision of professor Per Skålén. I spent my first year taking PhD courses all over Sweden and building the theoretical foundation upon which the empirical part of my study will be based.
We welcome PhD Student Christoph Peters from Kassel University in Germany. He will be visiting us until October 4.
Christoph Peters is a PhD Student at Kassel University where he works at the Chair of Information Systems led by Prof. Dr. Jan Marco Leimeister.
Christoph’s main research interests are service modularization and service modeling of complex services, i.e. they consist of person-oriented as well as IT service parts.
We welcome Dr Li Peilin, associate professor from School of Business Administration of Henan University of Economics and Law in China.
He is here to work with Professor Bo Enquist and Ph D Samuel Petros Sebhatu, researchers in Samot, and will be visiting for one year.
Dr Peilin's research interests lie in the area of corporate governance, corporate culture, HRM.
For more infomation please visit the Henan University of Economics and Law website.
We welcome Katriina Järvi, Ph D Student from Aalto University BIT Research Centre, who will be visiting us for 6 months.
Katrina JärviKatriina Järvi works as a project manager in IRIS research group at Aalto University BIT Research Centre. Her special interests are productisation of services, service innovation and involving customers in service development.
Dr Yingzi Xu from Auckland University of Technology, New Zealand, is one of our visiting researchers right now. She is here to work with Professor Bo Edvardsson and Associate Professor Bård Tronvoll and she will be staying for a month.
Yingzi's research interests lie in the area of service research, with a particular interest in customer switching behavior and service recovery. For more infomation please visit the Auckland University website
Don´t miss the 1st Workshop on Service Innovation Research on September 18-20 in Catanzaro, Italy.
The conference is hosted by University Magna Graecia of Catanzare in conjunction with CTF.
Program and more information here.
The research profile The New Service Economy Plus started 2011 and was completed this spring. It is a continuation of a previous research profile within the same area and is financed by Knowledge Foundation, Karlstad University and partner companies.
- CTF has a long tradition of collaborating and co-producing with companies and organizations.
On June 10-13th about 200 researchers and practitioners from over 30 countries met at Karlstad University for QUIS13, The 13th International Research Symposium on Service Excellence in Management. During the three day symposium new research findings were presented and future research questions were discussed.
One of the keynote speakers was Gary Bridge, Cisco Systems, USA.
CTF News is our bimonthly newsletter where you can read about our research, researchers, upcoming CTF events and more. The newsletter is published in February, April, June, August, October and December.
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The CSL Faculty Network Members have announced that Crina Tarasi, Central Michigan University, Ruth Bolton, Arizona State University, Anders Gustafsson and Lars Witell, CTF, Karlstad University, Sweden are the recipients of the inaugural CSL Faculty Network Leading Edge Service Research Award to support their research project, "What drives the drivers of customer satisfaction? Understanding how channel, service activity and country characteristics affect the drivers of customer satisfaction."
Next week we welcome Janet R. McColl-Kennedy, Professor of Marketing, from The University of Queensland, Brisbane in Australia. She will be staying at CTF for two weeks. During her visit she will participate in a Advisory Board Meeting within the research profile SISB, Service Innovation for Sustainable Business, and to present at QUIS13.
