Research
Service Design, Co-Design, User Innovation, Open Innovation, Public Sector
For recent publications see:
https://scholar.google.com.au/citations?user=UfGk5bQAAAAJ&hl=en&oi=ao
Teaching
Service Management, Service Marketing, User Innovation, Strategic Management
Collaboration
Social Marketing @ Griffith University, Australia
Zentrum Familienunternehmen, Management Center Innsbruck, Austria
Bio
I am an Associate Professor with the CTF Service Research Center. My research focuses on studying service design and the consequences of user involvement in innovation processes. Additional research interests include the public sector and investigating public policy from a service ecosystems lens. A number of research projects are based on collaborations with colleagues at Griffith University, Southern Cross University, Hanken School of Economics, and the Management Center Innsbruck. My recent publications appear in Public Management Review, Policy & Politics, Journal of Service Research, Journal of Public Policy and Marketing, and Journal of Service Management.
Selected publications
Trischler, J., & Westman Trischler, J. (2021). "Design for experience–a public service design approach in the age of digitalization". Public Management Review, 1-20.
Trischler, J., & Charles M. (2019), "The application of a service ecosystems lens to public policy analysis and design: Exploring the frontiers". Journal of Public Policy and Marketing , 38 (1), 19-35.
Trischler, J., Pervan, S., Kelly, S. & Scott, D. (2018), "The value of codesign: The effect of customer involvement in service design teams." Journal of Service Research, 21 (1) , pp. 75-100.