Research
My research is about exploring how people asses services in various digital contexts (contexts where digital services are new or replace existing services). By taking a service ecosystems approach, the analytical focus is on the experiences of various stakeholders involved in a service exchange, resources and sociocultural environment.
Selected publications
How Has Digitalisation Influenced Value in the Music Market?
Muhammad Murtaza Ali, Jenny Karlsson, Per Skålén, 2021