Master Programme in Service Management: Master
The Master Programme in Service Management and Karlstad Business School was developed in collaboration with CTF - Service Research Center - and provides an understanding of the role of services for the development of society, markets and organisations. With a master's degree in Service Management, you have an excellent foundation for a career in management and organisation of service development and service production within both the private and public sectors.
Karlstad Business School at Karlstad University is AACSB certified, which means that students receive an education that meets international requirements and will be well equipped for any future challenges. It also provides the option of being an exchange student at internationally reputable higher education institutions.
A bachelor-level degree of at least 180 credits, specialising in the main field of study Business Administration, including a bachelor's thesis of 15 credits. Upper secondary school level English 6 or B, or equivalent.
A degree from the study programme IT Design: Enterprise Systems and Economy, SGITD-AFEK 180 credits, in accordance with the programme syllabus from the autumn of 2012. Upper secondary school level English 6 or B, or equivalent.
EducationThe study programme gives you a more in-depth study profile in service management. You will take second-cycle courses in Service Management and Business Administration, which, in combination with a master's thesis will provide in-depth knowledge within the discipline.
For a master's degree, the student will study: Advanced Service Management, (15 credits), Alternative Perspectives in Service Management (7.5 credits), Responsible Management and Leadership (7.5 credits), Introductory Statistics and Regression Analysis (7.5 credits), Optional courses (15 credits), Current Research in Business Administration (15 credits), Current Research in Business Administration (15 credits), and a Business Administration - Two -year Master's Thesis (30 credits).
Professional ContactThroughout the programme, students have the opportunity to make contact with representatives of the business world as guest lecturers and in other ways. Students usually complete their degree thesis in conjunction with one or several companies or other organisations, for instance.
Course of study
|Semester 1||ECTS credits|
|Advanced service management (Obligatory)||15|
|Responsible management and leadership (Obligatory)||7.5|
|Management Control Systems (Obligatory)||7.5|
|Consumer research in marketing (Obligatory)||7.5|
|Semester 2||ECTS credits|
|Introductory Statistics and Regression Analysis (Obligatory)||15|
|Optional course (Optional)||15|
|Semester 3||ECTS credits|
|Frontiers of marketing research (Obligatory)||15|
|Frontiers of accounting and control research (Obligatory)||15|
|Crafting research in business administration (Obligatory)||15|
|Semester 4||ECTS credits|
|Business administration - Two -year Master's Thesis (Obligatory)||30|
*Full-time study always equals 30 ECTS credits per semester (20 weeks).
Elective course: Students are free to choose among certain alternative courses, often depending on their choice of specialisation.
Optional course: Students are free to choose any course offered at Karlstad University or at other universities. Courses listed are examples of recommended or frequently chosen courses for a specific programme.
Employment MarketAs a student at Karlstad Business School, you will receive an education tailor-made for work related to management, production and delivery and development of services within both private and public organisations.
A master's education demands a total of five years at the university, where the student will receive a master's degree at completion. A master's degree gives you a competitive edge on the labour market, as well as the tools to handle complex assignments within the fields of service development and service management. Additionally, in many international businesses, a master's degree is a prerequisite in order to hold senior positions.