Service design: Customer needs, methods and implementation

The course is case-based and aims for students to acquire knowledge and understanding of how service design methods can be used to develop solutions that address the explicit as well as implicit needs of users and customers. The course also provides knowledge of methods used to identify and analyse patterns of customer needs and gain insights that in turn inform the development of solutions and service designs. Implementation challenges and quality parameters are included, as well as coordination/interaction between the different service providers that users encounter.

The course content is a combination of streamed lectures, homework, and mandatory practical workshops. Active participation in workshops, seminar discussions, and other learning activities is required. The course content is partly co-created with the students and discussions are based on their experiences, questions, and challenges in their own work.

The course requires independent study, continual reading, and active participation and reflection in seminars.

Progressive specialisation: A1N (has only first‐cycle course/s as entry requirements)

Education level: Master's level

Admission requirements: 90 ECTS credits completed in the social, behavioural, or natural sciences, including at least 30 ECTS credits at the G2F level or higher, at least 2 years of relevant work experience, and upper secondary level English 6, or equivalent

Selection:

Selection is usually based on your grade point average from upper secondary school or the number of credit points from previous university studies, or both.