Hello Henrik Öhlin...

- I will spend the spring semester here at University of Otago to work on my thesis, make new contacts and develop my international network. In addition, I will take the opportunity to experience a beautiful country with amazing nature and incredibly nice people. It is thanks to a grant from Jan Wallander and Tom Hedelius Foundation that I have been given this opportunity, which I am incredibly thankful for. A major goal with my visit is to take time to reflect over the data I have collected for my thesis work and to study theory that can be connected to the empirical data.
What have you achived so far?
- I have been analyzing parts of my empirical research, and read,discussed articles, theories, and ideas with Professor David Ballantyne who is my supervisor during my time here. Working with him is one of the big goals for this visit. It gives me the opportunity to make international comparisons, which can strengthen my current research results and make them more unique.
Can you explain what your thesis is about?
- My thesis work is in included in the project about failure demand at the Swedish Tax Agency and the Swedish Social Insurance Agency and is conducted by the Academy for Citizen Centered Government Services at CTF. My main focus is the Swedish Tax Agency where I study service encounters between agency personnel and customers in order to understand how value changes during various stages of a service meeting.
Good luck with your thesis work, and see you after the summer!

Henrik öhlin was awarded 128 000 SEK from the Jan Wallander and Tom Hedelius Foundation whose purpose is to support social science research, primarily in economic history, economic geography, business administration, economics and econometrics.