The service research community received excellent news for its journals from the 2017 Journal Citation Reports (JCR) by Clarivate Analytics. All seven service research journals covered in Web of Science have increased their impact factors from the previous year. Especially notable is the increase of Journal of Service Research’s impact factor from 2.463 to 6.847. This makes the Journal of Service Research now ranked as fourth of all the journals in the “Business" category.
For these seven service journals, the 2016 Journal Impact Factors and ranks in their respective categories are the following:
Journal of Service Research: JIF: 6.847 (Rank: 4/121 Business)
Journal of Service Management: JIF: 2.897 (46/194 Management)
Service Business: JIF: 1.812 (66/121 Business)
Journal of Services Marketing: JIF: 1.811 (67/121 Business)
Services industries Journal: JIF: 1.172 (133/194 Management)
Service Science: JIF: 1.158 (92/121 Business)
Journal of Service Theory and Practice*: JIF: 1.098 (96/121 Business)
Journal Citation Reports (JCR) is updated annually and includes information on the Journal Impact Factor (JIF) scores for high quality, peer-reviewed publications. JIF is one way to measure and compare the quality of scientific journals of a field. A journal need be covered in the Science Citation Index Expanded or Social Sciences Citation Index of the Web of Science to receive a JIF.
The calculation of the JIF 2016 is based on the average number of citations for the articles published in the 2014 and 2015 volumes of a specific journal by all other Web of Science indexed journals during the year 2016.
For more information, see Journal Citation Reports and Journal Impact Factors.
Kaisa Koskela-Huotari
PhD student in Business Administration at CTF
kaisa.koskela-huotari@kau.se
Per Skålén
Professor in Business Administration at CTF
per.skalen@kau.se
*Note that Journal of Service Theory and Practice was prior to 2015 published with the title Managing Service Quality.
