Servitization 6 hp
Welcome to the online course Servitization! Servitization, also called service infusion or service-product systems, is a highly important issue for many manufacturing companies around the world. If servitization is important and crucial for your organizational development, then this course is for you.
Servitization (6 ECTS credits) is a web-based course at master’s level developed for professionals working with or having an interest in servitization. The course is designed for professionals from a wide variety of business areas as well as public organizations.
Servitization is treated in terms of three subareas. The first area deals with servitization theories to clarify the concept. The second area addresses why servitization is important to companies and organisations from a supplier and a customer perspective. The third area discusses how servitization is done and possible challenges in the process.
Students contribute actively to course content through their experiences and through net-based discussions and activities based on content that they have produced. The course relies on independent study, continuous reading and active and considered participation in discussion fora, seminars and reports.