Emerald Literati Network 2012 Awards for Excellence

Every year Emerald invites each journal’s Editorial Team to nominate what they believe has been that title’s Outstanding Paper and up to three Highly Commended Papers from the previous 12 months. Several articles from CTF are being awarded.

Managing Service Quality: An International Journal
Winner of Outstanding Paper
Volume 21 number 5
The influence of active and passive customer behavior on switching in customer relationships
Inger Roos and Anders Gustafsson
Highly commended paper
Volume 21 number 4
Complex service recovery processes: how to avoid triple deviation
Bo Edvardsson, Bard Tronvoll and Ritva Hoykinpuro
Journal of Service Management
Highly commended paper
Volume 22 number 2
Idea generation: Customer co-creation versus traditional market research techniques
Lars Witell, Per Kristensson, Anders Gustafsson and Martin Lofgren
Volume 22 number 5
Paradigms in service research
Bard Tronvoll, Stephen W. Brown, Dwayne D. Gremler and Bo Edvardsson
The TQM Journal
Highly commended paper
Volume 23 number 1
Identifying ideas of attractive quality in the innovation process
Lars Witell, Martin Löfgren and Anders Gustafsson