Seminar: Transformation through Service Ecosystem Design
This seminar will share an alternative understanding of service design, called service ecosystem design, which offers a more systemic and contextual perspective of the service design process. The nuances of the embedded process of service ecosystem design will be explored through stories from Experio Lab - a national movement of service designers, healthcare professionals, patients and caregivers working to transform the Swedish healthcare system.
Presenter: Josina Vink, Oslo School of Architecture & Design (AHO), Norway
The seminar is part of a multi-disciplinary seminar series on Service system transformation, in which researchers from different perspectives and approaches within service research will illuminate the research area. The seminars will focus on global societal challenges and how transformation within social systems works. The series consists of five seminars.