The 16th International Research Symposium on Service Excellence in Management
In 2019, QUIS will return to where it all started back in 1988 when the first QUIS symposium took place. Welcome to the city of sun, Karlstad, Sweden!
Since 1988, the QUIS symposium brings together the best interdisciplinary academic research and management practice in a forum to advance the study of service as a field. We welcome established topics in service research as well as newer topics such as digitalization, collaborative economy, customer experience, servitization, business models, service design and institutional logics.
QUIS16 will be hosted by CTF, Service Research Center at Karlstad University, Sweden
Welcome to Karlstad, Sweden!