The 16th International Research Symposium on Advancing Service Research and Practice
Since 1988, the QUIS symposium brings together the best interdisciplinary academic research and management practices in a forum to advance the study of service as a field. We welcome established topics in service research as well as newer topics.
A Best Paper Award will be presented during the conference. Selected papers from QUIS16 will be published in a special issue in Journal of Service Management, JOSM.
We welcome contributions from all contexts but specially from
Consumer services, B2C or C2C
Creative contexts (music, art, literature)
Healthcare, wellness and senior care
Industrial services, B2B
Luxury and experience services
Public, governmental and not for profit services
Sports and recreational services
Tourism and hospitality
Examples of theoretical areas of interest
Big data analytics
Complaints management and service recovery
Customer co-creation Customer experience
Customer satisfaction and loyalty
Human resource management
Service business models
Service design Service ecosystem
Service for a better world including transformative service research
Service infusion in manufacturing/Servitization
Service innovation and new service development
Service leadership and culture
Service operations management
Technology and service (robots, artificial intelligence, internet of things, gamification, self-service technologies)
Researchers and practitioners are invited to submit an abstract describing their rigorous work for consideration to be accepted for presentation at QUIS16 in Karlstad, Sweden. Each abstract (maximum 500 words) should clearly identify the primary speakers contact information. By submitting an abstract, at least one of the authors agrees to attend QUIS16 if the work is accepted.
All submissions will be reviewed by the conference co-chairs and the organizers. Acceptance will be based on its contribution to theory, research and/or implications for practice for service management.
Important Dates and Deadlines
September 1, 2018 Online abstract submission will open
November 15, 2018 Abstract submission deadline
January 15, 2019 Notification of acceptance
March 15, 2019 Complete paper or extended abstract deadline
June 10-13, 2019 QUIS16
A doctoral consortium will take place on Monday afternoon June 10. Additional information will be available on the website.
Professor Bo Edvardsson, CTF, Service Research Center, Karlstad University, Sweden
Professor Mary Jo Bitner, Center for Services Leadership, Arizona State University, USA
Professor Rohit Verma, Cornell Institute for Healthy Futures, Cornell University, USA
CTF, Service Research Center at Karlstad University
Professor Anders Gustafsson
Professor Bo Edvardsson
Professor Per Kristensson
Coordinator Ingrid Hansson
Welcome to Karlstad, Sweden!