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2018-10-16
PhD Student Jana Huck studies patient and employee involvement during the refinement of ideas for improving the Swedish Public Healthcare Service. The Swedish public healthcare sector is under immense pressure to innovate in order to adjust to major challenges. These challenges not only relate to a lack of resources and medical staff, but also to the demographic change towards an aging society and increasingly unhealthy society.
2017-09-29
The IT branch has a great need to recruit employees, and students on IT programmes therefore have good chances of finding attractive employment after finishing their studies. What is important to employees and how does that correspond to what the branch has to offer? On 21 September, a little more than 100 IT students and around 20 business representatives met for the annual IT dinner of the Snits network that links industry and IT students.
2011-12-26
Maria åkesson defended her doctoral thesis "Role constellation in value co-creation" in Business Administration on December 15th at Karlstad University. Her thesis focuses on customer-employee role constellations during value co-creation. Abstract The contribution of the present thesis is describing and explaining how value is co-created by addressing customer-employee role constellations during service encounters.
2021-11-08
Diana Kalfas and Pål Lassen, both students at the Human Resource Management and Work Life study programme at Karlstad Business School, have won an award for their bachelor thesis Employees' experiences of Work-Life Balance and forced telework as a result of a pandemic. What was the aim of your bachelor thesis? - An increased understanding regarding employee’s experiences of work-life balance and forced remote work - in short, an increased understanding of how remote work
2017-05-16
Service innovation is an area that many firms, organizations and society are struggling with. Service as a phenomenon is what most of us is occupied with; both as employees and how we spend our money. I have spent a lot of time trying to make sense of what it really is. The first thing that is striking with service innovations is that some are easy to copy while others are difficult to copy and latter types work well as differentiators for firms.
2018-11-21
As of July 2018, Swedish universities have limited access to journals from Elsevier, one of the world’s largest scientific publishers. However, employees at Karlstad University can still access new articles through the interlibrary lending service, ”Get it now”. Magazines published by Elsevier between January 1, 1995 and June 30, 2018 are still available through the usual channels.
2021-11-29
Jan Ch Karlsson is a former Professor of Sociology at Karlstad Business School. Although he is now retired, his interest for working life issues is as strong as ever. - Now more than ever, research needs to point out what the situation actually is for employees today, says Jan Ch Karlsson. Gardening is not Jan Ch Karlsson’s cup of tea.
2018-10-30
Can digital methods facilitate employees and patients to co-create new healthcare services? This is what researchers at CTF, Service Research Center at Karlstad University, will investigate in a new research project. Together with the County Council of Värmland and CGI, they will develop and test a digital method for patient involvement in healthcare.
2018-04-11
Isn’t it obvious that women spend more money than men in the presence of a physically fit male employee? Isn’t it obvious that viewing an opposite-sex individual with an attractive face makes people more motivated to choose healthy rather than unhealthy foods? And, isn’t it obvious that restricting product touch in a store decreases rather than increases consumer spending? After all, these are all beliefs held by consumers and even marketing professors.
2019-09-17
What are the reasons for managers to engage in servitization, and how do they justify their efforts within their organisations? To answer this question, we studied six different firms of various sizes, from 10 to 4000 employees. The firms were from different types of industries, although they were all manufacturing companies with a strong belief in services.
2016-11-16
Markus Fellesson, Associate Professor at CTF, Karlstad University, and Nicklas Salomonson, Associate Professor at University of Borås have received great attention and praise for their research on difficult customers. During the last year, the researchers have been analyzing survey responses from commercial employees.
2017-12-13
Marit Engen is our second new postdoctoral researcher that have joined CTF this year. Marit Engen completed her PhD in 2016 at Inland Norway University of Applied Sciences, Lillehammer. Her research interest lies in the area of service innovation, and her doctoral thesis, "Frontline employees as participants in service innovation processes – Innovation by Weaving", focused on service innovation processes, and in particular the involvement of frontline employees.
2013-09-03

Guest researcher in SISB

News » 2013-09-03
In August Ph D Nancy Sirianni, Assistant Professor of Marketing at Northeastern University, USA, visited CTF. The purpose of her visit was to work on a project within the research profile SISB together with Tetra Pak. Anders Gustafsson, Bo Femtvik, Lars Witell and Nancy SirianniDuring her visit, Nancy Sirianni worked with researchers Lars Witell and Anders Gustafsson, CTF, and Bo Femtvik, Tetra Pak, on a project that involve the employee’s role in service innovation.
2015-02-24

One moment Jenny Karlsson...

News » 2015-02-24
Ph. D student in Business Administration, how are your doctoral studies coming along? - It is going well, thank you! My main focus is primarily on employee involvement in service innovation, but  from April last year I have also participated in the project “User-Oriented Innovation in primary care through innovation teams”. The aim of the project is to improve patients’ well-being as well as raise the level of innovation and reduce costs in primary care.
2021-11-22
By focusing on prevention and methods for intervention, researchers Anna Fyrberg Yngfalk and Markus Felleson at CTF, Service Research Center at Karlstad University, hope to contribute with new knowledge. The two researchers have received funds from the Nordic Council of Ministers through NIKK, Nordic Information on Gender, in order to analyse how Nordic ideals related to management and organisation affect the work environment for people working in the service sector and i
2013-01-15
New dictionaries online! The university library have subscribes to several dictionaries from Norstedts through Wordfinder online.  The dictionaries are available on the university or by logging in with your NetID. If you creatre a personal account using your @kau email address you can also download an app to your cellphone. Students and employees may search bilingual dictionaries from Norstedts, in English, Swedish, Italian, Spanish, French, Finnish and German.
2022-09-09
Jörg Pareigis has been awarded the prestigeous "Emerald Literati Award 2022" for the article ”Office types and worker´s cognitive vs affective evaluations from a noise perspective” published in the Journal of Managerial Psychology. The article, written by researchers Tobias Otterbring, University of Agder, Christina Bodin Danielsson, KTH, and Jörg Pareigis, examines the links between office types and employees' subjective well-being regarding cognitive and affective evalu
2016-12-13

Changing the servicescape

News » 2016-12-13
In a new doctoral thesis from CTF, Pernille K Andersson is investigating how the servicescape is changed by the influence of music, self-disclosure, and eye gaze on service encounter experience and approach avoidance behavior. - Our feelings and behavior are continuously affected by our surroundings. Stores have servicescapes which have a big influence on customer’s experiences and purchase decisions, says Pernille K Andersson.
2014-07-02
What happens when manufacturing companies, who previously focused on products only, begin to focus on services? What challenges are they put up against and how can they face them? This is what Nina Löfbergs thesis is about. Globalization and increased competition from low-cost countries has pushed many Swedish manufacturing companies firms to focus on services rather than only products.