Master Programme in Service Management: Master
120 ECTS credits
Study programme
More and more business graduates work with service management in service companies, public agencies, and other organizations where the service aspect is gaining more demand. Our programme has evolved from the extensive research pursued at CTF (Service Research Centre), Karlstad University, in a multidisciplinary environment. This Master's degree in business administration meets international demands.
Education level:
Master's level
Prerequisites
A Degree of Bachelor of at least 180 ECTS credits with a major in Business Administration, including a Bachelor thesis or related essay (15 ECTS credits), and upper secondary level English 6 or B, or equivalent.
Alternative
A Degree from study programme in IT-Design - Enterprise Systems and Economy (180 ECTS credits), SGITD-AFEK according to Study Plan valid from HT2012.
While studying
Education
This program gives you the opportunity to create your own study profile with qualifications in accounting and control. In this program of 120 credits, you will study service management (15 ECTS cr), Sustainable Business and Leadership (15 ECTS cr.) research methodology (15 ECTS cr), electives (15 ECTS cr), electives in business administration (15 ECTS cr), mandatory course in business administration (15 ECTS cr) and write a masters'degree thesis (30 ECTS cr) as partial fullfilment.Professional Contact
Throughout the programme, students have the opportunity to make contact with representatives of the business world as guest lecturers and in other ways. Students usually complete their degree thesis in conjunction with one or several companies or other organisations, for instance.Course of study
| Semester 1 | ECTS credits |
|---|---|
| Advanced service management (Obligatory) | 15 |
| Sustainable Business and Leadership (Obligatory) | 15 |
Total ECTS credits:
30
| Semester 2 | ECTS credits |
|---|---|
| Leadership and Personality (Optional) | 7.5 |
| Introductory Statistics and Regression Analysis (Obligatory) | 15 |
| Intercultural Business Communication (Optional) | 15 |
Total ECTS credits:
30*
| Semester 3 | ECTS credits |
|---|---|
| Current Research in Business Administration (Obligatory) | 15 |
| Business Marketing (Elective) | 15 |
| International Financial Accounting (Elective) | 7.5 |
| Accounting and Control (Elective) | 7.5 |
Total ECTS credits:
30*
| Semester 4 | ECTS credits |
|---|---|
| Business administration - Two -year Master's Thesis (Obligatory) | 30 |
Total ECTS credits:
30
*Full-time study always equals 30 ECTS credits per semester (20 weeks).
Elective course: Students are free to choose among certain alternative courses, often depending on their choice of specialisation.
Optional course: Students are free to choose any course offered at Karlstad University or at other universities. Courses listed are examples of recommended or frequently chosen courses for a specific programme.