Research seminar: Last Mile Delivery and Returns Management
Welcome to a research seminar with Daniel Hellström, Klas Hjort and Yulia Vakulenko from Centre for Retail Research at Lund University and Poja Shams, CTF. Daniel, Klas, Yulia and Poja will present and discuss four papers/manuscripts, 20+10 min/paper.
Title: Last Mile Delivery and Returns Management: Past Research Achievements and Future Promises
Date: May, 2
Time: 10.00 - 12.00
The following papers will be presented and discussed:
- What's in the parcel locker? Exploring customer value in e-commerce last mile delivery
Vakulenko, Y., Hellström, D., and Hjort, K. (2018), Journal of Business Research.
- Online retail experience and customer satisfaction: The mediating role of last mile delivery
Vakulenko, Y., Shams, P., Hellström, D., and Hjort, K. (2019), The International Review of Retail, Distribution and Consumer Research.
- Typology of practices for managing consumer returns in Internet retailing
Hjort, K., Karlsson, S., Hellström, D. and Oghazi, P. (in review).
- Linking product returns in Internet retailing with value creation
Hellström, D., Hjort, K. and Oghazi, P. (in review).