Research seminar with Arne De Keyser on customer experience

Welcome to a research seminar on customer experience:

Title: Moving Customer Experience Forward: A TCQ perspective
Date: April, 25
Time: 13.00-14.30 
Place: 11C269

Arne De Keyser, Ph.D, is assistant Professor of Marketing at EDHEC Business School. Prior to joining EDHEC, he was member of the Center for Service Intelligence (Ghent University - Belgium) and a visiting researcher at Boston College (USA). His research focuses on customer experience, service management and multichannel marketing management.