QUIS17 - Reimagining service to enhance human work and life
New Conference Date: January 12-15, 2022
host: Polythecnic University of Valencia (UPV), Valencia, Spain
In light of the current spread of Coronavirus (COVID-19) situation in Vietnam, after a thorough deliberation, the QUIS17 organizing committee has decided to postpone The 17th International research symposium on service excellence in management (QUIS17), originally scheduled for 18-21 June 2021 at VinUniversity, Hanoi, Vietnam, to 12-15 January at Polythecnic University of Valencia (UPV), Valencia, Spain.
EXTENSION ON ABSTRACT SUBMISSION DEADLINE
To accommodate concens due to the current uncertainty on future travel in January, the abstract submission deadline is extended until September 30th.
INVITED TOPICS
QUIS17 takes a broad interdisciplinary and international view of service excellence in management and the following topics are welcomed:
- Artificial intelligence and robots in service
- Base of pyramid (BoP) service research
- Customer experience
- Data science for service (Big data or unstructured data analytics)
- Digitalization of services
- Education service
- Environment, sustainability and service
- Healthcare and wellness service
- Mobile technology and service
- Public, not-for-profit and governmental service
- Service ecosystem
- Service in global pandemic age
- Service in manufacturing companies/organizations
- Service innovation and creativity
- New service development
- Service design
- Technology and service
- Transformative service
- Value cocreation in service
- Virtual workplace
- Other topics related to service
ABSTRACT SUBMISSIONS
Abstracts (maximum 500 words) should be submitted online here latest by October 15th, 2021. All submissions will be reviewed by the conference Co-chairs and acceptance will be based on its contributions to theory, research and/or implications for practice for service management. By submitting an abstract, at least one of the authors agrees to attend QUIS17 if the work is accepted. A Best Paper Award will be presented during the conference and selected papers from the conference will be invited for consideration for publication in the Journal of Service Management, Cornell Hospitality Quarterly and Tourism Review.
Conference website
For more information about QUIS17, please visit conference website: https://quis17vlc.blogs.upv.es