Welcome to QUIS16, Advancing Service Research and Practice, June 10-13, 2019 in Karlstad, Sweden!
Since 1988, the QUIS symposium brings together the best interdisciplinary academic research and management practices in a forum to advance the study of service as a field. We welcome established topics in service research as well as newer topics.
A Best Paper Award will be presented during the conference. Selected papers from QUIS16 will be published in a special issue in Journal of Service Management, JOSM, and the Cornell Hospitality Quarterly
Bo Edvardsson, CTF, Service Research Center, Karlstad University, Sweden
Anders Gustafsson, CTF, Service Research Center, Karlstad University, Sweden
Mary Jo Bitner, Center for Services Leadership, Arizona State University, USA
Rohit Verma, Cornell Institute for Healthy Futures, Cornell University, USA
CTF, Service Research Center, Karlstad University
Welcome to Karlstad, Sweden!