Book release, The Palgrave Handbook of Service Management

Welcome to the Book release of The Palgrave Handbook of Service Management 20^th September 13:00-14:40!

The event will be live-streamed. It’s for free and no registration is required. Click on the link to join the seminar:

https://vimeo.com/event/2385987

This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology.

This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research.

Book Editors

Bo Edvardsson, Professor of Business Administration and founder of the Service Research Centre, Karlstad University Sweden

Bård Tronvoll, Professor of Business administration at the Service Research Centre, Karlstad University Sweden, and at Inland Norway University of Applied Sciences, Norway

Participants

Per Carlborg, PhD and Senior Lecturer in Industrial Marketing

Josina Vink, Associate Professor of Business Administration

Samuel Petros Sebhatu, PhD and Senior Lecturer of Business Administration

Peter R. Magnusson Professor of Business Administration

Per Kristensson, Professor of Psychology

Moderator

Carolina Camén, PhD Business Administration of CTF, Service Research Center, Karlstad University, Sweden

For more information please contact:

Charlotta Andersson
Telefon: 054-700 2518
E-post: charlotta.andersson@kau.se