Advanced service management
15.0 ECTS creditsDevelopments in service research (service management research) are described, and central concepts and their use in service research and practice are discussed and analysed, such as service, service quality, customer experience, value creation, goods and service logics, and service innovations. Also, models to describe, categorise, and analyse value creation through services are discussed. There is a special focus on how organisations can create value for and with customers, how customers themselves create value, and how this takes place in direct interaction between customers, stakeholders, organisations and society.
The course consists of lectures, seminars, and discussions. Active participation is required.
The course consists of lectures, seminars, and discussions. Active participation is required.
Progressive specialisation:
A1N (has only first‐cycle course/s as entry requirements)
Education level:
Master's level
Admission requirements
90 ECTS credits in Business Administration, including at least 30 ECTS credits at the G2F level or higher, or a Master of Science in Industrial Engineering and Management (75 ECTS credits), including IEGA05 Industrial marketing (7.5 ECTS credits), IEGA06 Industrial organisation (7.5 ECTS credits), IEGA07 Industrial management accounting (7.5 ECTS credits), and IEGA09 Corporate finance (7.5 ECTS credits), and at least 15 ECTS credits at the G2F level or higher, including some of the courses IEGC01 Sales management (7.5 ECTS credits), IEGC02 Entrepreneurship (7.5 ECTS credits), IEAD01 Quality management and CSR (7.5 ECTS credits), IEAD02 Industrial transformation (7.5 ECTS credits), IEAD03 Innovation management (7.5 ECTS credits), IEAD04 Service management for engineers (7.5 ECTS credits), IEAD06 Idea management in the front end of innovation (7.5 ECTS credits), or IEAD08 Servitisation for engineers (7.5 ECTS credits), and upper secondary level English 6, or equivalent
Selection:
Selection is usually based on your grade point average from upper secondary school or the number of credit points from previous university studies, or both.
This course is included in the following programme
- Programme in Business and Economics (studied during year 4)
- Master Programme in Service Management: Master (studied during year 1)
- Master Programme in Service Management: Master (studied during year 1)