The Service Research Center (CTF)

CTF’s vision and mission is to contribute to scientific knowledge and development of private and public organizations and the wider society through research on value-creation through service. 

We conduct research on value creation through service based on the needs of individuals, organisations and society. We want our research to make a difference and help develop people, organizations and the world around us. Through scientific research on services we develop new knowledge about value creating processes. With value creating processes, we refer to the effects that arise between an organization and a user in the form of a customer, citizen or patient. 

Central research areas: service innovation, service management, service experience, transformative service research, service logic and service system transformation. CTF is always open to new research areas when societal transformation makes such areas relevant.

CTF’s research is at the forefront of the international research, and is conducted in collaboration with private and public organizations as well as academia. 

Established in 1986, CTF now has more than 80 researchers and doctoral students who are variously involved in research and education within Business Administration, Psychology, Information Systems, Computer Science, Environmental and Energy Systems, Political Science, Machine Design and Religious Studies.

You can become involved
We develop and conduct research projects in close collaboration with business and public organizations. By participating in joint research, you can contribute to the acquisition of new knowledge about the quality and value of goods and services. Such new knowledge can provide with a holistic perspective and a deeper understanding, thus enhancing your potential for success. For CTF, participation in empirical research with business represents a valuable opportunity to share the experiences of the business sector.