Welcome to QUIS16, The 16th International Research Symposium on Advancing Service Research and Practice! QUIS16 will be held June 10-13, 2019 in Karlstad, Sweden.
Since 1988, the QUIS symposium brings together the best interdisciplinary academic research and management practices in a forum to advance the study of service as a field. We welcome established topics in service research as well as newer topics.
A Best Paper Award will be presented during the conference. Selected papers from QUIS16 will be published in a special issue in Journal of Service Management, JOSM, and the Cornell Hospitality Quarterly.
Paper or extended abstract submission (Extended deadline March 31)
Log in to the submission system by clicking this link. Once logged in you will see an overview of your submitted abstracts and will notice an "Upload file" button in the far right, please click this. Here you can upload your paper or extended abstract as a Word file (.docx). If you need to update this document before the deadline you can simply upload a new file which will replace the previous.
Professor Bo Edvardsson, CTF, Service Research Center, Karlstad University, Sweden
Professor Mary Jo Bitner, Center for Services Leadership, Arizona State University, USA
Professor Rohit Verma, Cornell Institute for Healthy Futures, Cornell University, USA
CTF, Service Research Center at Karlstad University