Service Simulations (7.5 ECTS credits)
The course is based on service simulations using a computer programme. The purpose is to develop understanding of the complexity of running a service operation in a company. With the help of the simulation programme, the students will be able to study the results of making decisions based on service theories about human resources, marketing and operations.
- Education level: Masterâs level
- Progressive specialisation: A1N (has only firstâcycle course/s as entry requirements) More about Progressive specialization.
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Admission requirements:
Business Administration 90 ECTS cr, including at least 30 ECTS cr at G2F-level or higher. Upper Secondary English 6, English B, or equivalent.
Or
At least 60 ECTS credits from Master Programme with a Profile in Service Science (SAMSS) or equivalent. Upper Secondary English 6, English B, or equivalent. - Selection: Selection is usually based on your grade point average from upper secondary school or the number of credit points from previous university studies, or both.
The course begins:
| Term | Mode of study | Type of course | Application** | |
| Spring -13 | Campus | 50%, day | Closed | |
| Spring -14 | Campus | 50%, day | Closed | |
* The literature list may change before the start of the course.
** The online application service at antagning.se opens about one month before application deadline.
This course is included in the following programme(s):
- Programme in Business and Economics (Year of study: 4)
- Master Programme in Business Administration: Service Management (Year of study: 1)
- Master Programme in Service Marketing and Management (one year) (Year of study: 1)
- Master Programme in Service Marketing and Management (Year of study: 1)
- Master Programme in Service Management: Continuation Master (Year of study: 1)
- Master Programme in Service Management: Master (Year of study: 1)
- Master Programme in Service Management: Master (Year of study: 1)
