Service Innovation (7.5 ECTS credits)
The course covers the role of service innovation in service companies and industries. There is a special emphasis on how organizations can develop new service and service innovations through out the service development process. The role of customer co-creation is included in all the different themes of the course, which are the theory of service innovation, development for service maintenance, development for improving service performance and development for service innovation.
- Education level: Master’s level
- Progressive specialisation: A1N (has only first‐cycle course/s as entry requirements) More about Progressive specialization.
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Admission requirements:
Business Administration 90 ECTS cr, including at least 30 ECTS cr at G2F-level or higher. Upper Secondary English 6, English B, or equivalent.
Or
At least 60 ECTS credits from Master Programme with a Profile in Service Science (SAMSS) or equivalent. Upper Secondary English 6, English B, or equivalent. - Selection: Selection is usually based on your grade point average from upper secondary school or the number of credit points from previous university studies, or both.
The course begins:
| Term | Mode of study | Type of course | Application** | |
| Autumn -13 | Campus | 50%, day |
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* The literature list may change before the start of the course.
** The online application service at antagning.se opens about one month before application deadline.
This course is included in the following programme(s):
- Master Programme in Accounting and Finance (Year of study: 2)
- Programme in Business and Economics (Year of study: 4)
- Master Programme in Business Administration: Service Management (Year of study: 1)
- Master Programme in Industrial Management (Year of study: 2)
- Master Programme in Management (Year of study: 2)
- Master Programme in Marketing (Year of study: 2)
- Master Programme in Service Marketing and Management (one year) (Year of study: 1)
- Master Programme in Service Marketing and Management (Year of study: 1)
- Master Programme in Marketing: Master (Year of study: 2)
- Master Programme in Accounting and Control: Master (Year of study: 2)
- Master Programme in Service Management: Continuation Master (Year of study: 1)
- Master Programme in Service Management: Master (Year of study: 1)
- Master Programme in Service Management: Master (Year of study: 1)
- Master of Science in Industrial Engineering and Management (Year of study: 2)
