Call for papers

Abstract submissions due November 10, 2012.

The symposium takes a broad interdisciplinary and international view of service excellence in management. The topics are representative but not exclusive themes.A Best Paper Award will be presented during the conference and a special issue with selected papers from QUIS13 will be published in Journal of Service Management and Cornell Hospitality Quarterly.

Submit an abstract

Researchers and practitioners are invited to submit an abstract describing their rigorous work for consideration for presentation at QUIS13 in Karlstad, Sweden, June 10-13, 2013. Each abstract (maximum 500 words) should clearly identify the primary speaker’s contact information.

All submissions will be reviewed by the conference co-chairs and acceptance will be based on its contribution to theory, research and/or implications for practice for service management. By submitting an abstract, at least one of the authors agrees to attend QUIS13 if the work is accepted.

Please submit your abstract no later than November 10, 2012 to quis13@kau.se

Notification of acceptance will be sent out by December 20, 2012. Authors of accepted abstracts will have the option of submitting an extended abstract (1000 words) or a complete paper (maximum 10 pages) by March 31, 2013.
 

Topics

•Customer experience
•Customer satisfaction and loyalty
•Healthcare service
•Hospitality service
•Human resource management service
•New service development and innovation
•Not-for-profit and government service
•Service leadership and culture
•Service logic
•Service marketing & customer management
•Service operations management
•Service outsourcing
•Service pricing and revenue management
•Service productivity enhancement
•Service quality & performance management
•Service recovery & complaint management
•Service science, management & engineering
•Service strategy
•Service supply chains
•Services in manufacturing companies
•Social media & interactive service channels
•Technology & e-service
•Theoretical perspectives on service
•Transformative service
•Other topics related to service